Terms of service

Terms of Service

Welcome to Melbourne Rooftop Tents. By using our website, products or services, you're agreeing to the following terms — so please read them carefully.

1. Overview

This website is operated by Melbourne Rooftop Tents. Throughout the site, the terms “we”, “us” and “our” refer to Melbourne Rooftop Tents. We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

2. Product Availability

All products are subject to availability. We reserve the right to discontinue or modify products without notice. If an item becomes unavailable after you've ordered, we’ll get in touch with you directly.

3. Accuracy of Information

We do our best to keep product descriptions, images and pricing accurate and up to date. That said, occasional errors may occur, and we reserve the right to correct them at any time, including after an order has been placed.

4. Pricing

All prices are listed in Australian dollars (AUD) and include GST where applicable. Shipping costs are added at checkout. We reserve the right to change pricing at any time without prior notice.

5. Returns & Refunds

Due to the nature and value of our tents, we do not accept returns or exchanges on tent purchases. For smaller accessories, please refer to our Returns Policy.

6. Your Responsibility

While we’re always happy to help guide your setup and suggest compatible products, it's ultimately your responsibility to ensure that our tents or accessories are suitable for your specific vehicle, roof load rating, and setup. Every vehicle is different, and it's up to you to check with your manufacturer or installer that your vehicle can safely support the products you're purchasing.

We take no responsibility for damage to your vehicle, property, or personal injury resulting from improper installation, incorrect fitment, overloading, or misuse of our products. If in doubt — ask us, or consult a qualified professional before installing.

7. Intellectual Property

All content on this site — including text, images, graphics, branding, and logos — is the property of Melbourne Rooftop Tents and partners and is protected by copyright laws. You may not use, reproduce or distribute this content without permission.

8. Limitation of Liability

We are not liable for any direct, indirect or incidental damages resulting from your use of our website or products. Use of our rooftop tents and accessories is at your own risk. Always follow setup instructions and safety guidelines.

9. Privacy

Your privacy is important to us. We collect, store and use your information according to our Privacy Policy.

10. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be handled in accordance with Australian law.

11. Contact Us

If you have any questions about these Terms, feel free to get in touch:
📧 info@melbournerooftoptents.com.au